(i) Enforcement 

Planned activities for the year include:
Survey of markets to identify substandard products

• Proactive response to complaints sent to the unit
• Consumer complaint mediation in conjunction with Consumer Complaint and collaborate effect unit
• Informing the Public of the defective injurious products in conjunction with the Public Relations Unit
• Generating data on defective products/fraudulent importer
• Rectification of defective products in conjunction with relevant departments
• Prosecution of fraudulent importers
• Generation of revenue for SON operation through rectification handling fees/fines.

(ii) Ports and Border Operation

• SON is actively involved in import inspection of goods and quality assessment at the ports.
• The importance of this exercise is enormous, considering the economic and health/safety implications of influx of substandard goods into the country.
• SON has established her presence in virtually all the seaports and Lagos borders.